Customer Accounts

ATTENTION:

We have have received complaints regarding a strong odour in the valley area. The odour is said to be the most strong in the evenings to early morning. Utility operators have inspected and are monitoring our wastewater system to determine possible odour causes, nothing has been discovered that would indicate the strong smell. Further investigation is underway to try and determine the cause. Updates will be posted here.

ATTENTION: ALCOMDALE RESIDENTS

Effective immediately, all Alcomdale residents are under a Boil Water Advisory. Residents are required to bring water to a rolling boil for at least one minute prior to any consumption, including:

  • drinking
  • brushing teeth
  • cleaning raw foods
  • preparing infant formula or juices
  • making ice

Water used for bathing or washing clothes does not need to be boiled. Residents may instead choose to purchase bottled water for consumption for the duration of this advisory. This advisory will remain in effect until further notice.

What to do during and after a boil advisory

Boil Advisory Hotels and Restaurants

Customer Account Information

The Utilities Services department maintains over 2,000 water & wastewater customers. In order to provide timely service, the following information is needed when setting up an account with the County:

  • possession date
  • name
  • mailing and service address (service address will either be Lot, Block & Plan, municipal address, and subdivision name (if applicable)
  • phone number (home and work)

All Sturgeon County residents must adhere to the following by-laws and can be found here.

  • By-Law 603/87 Sewer By-Law
  • By-Law 872/99 Waterworks By-Law

Sewer Backflow Valves

Homeowners wishing to take measures to protect their homes from potential future sewer back-ups may want to consider the installation of a sewer backflow valve. Please see the backflow valves information sheet for additional information.

Expansion Tanks

The Sturgeon County Utilities department installs backflow preventers on your water line at the time of water meter installation to avoid water flow reversal. This precaution can occasionally cause pressure build up on your plumbing system triggering weak points to break and/or leak. The pressure occurs when water expands in your enclosed system and the increased water volume needs an exit. The best way to reduce this stress on your system is to install an expansion tank. The tank is used to protect your water heating system from excessive pressure and thermal expansion by allowing the excess water to enter the pre-pressurized tank. For more information please click here.

Applications

To apply for water and/or wastewater service please visit the forms page to obtain the appropriate application. Return the form(s) to theUtility Services Department along with payment. Application and connection fees may be paid by credit card, cheque, debit, or cash. Please contact the Utility Services Department at 780-939-4321, if you have any questions.

Deposit

A deposit of $100 for water service and a $200 deposit for combined water/wastewater service is required if a person is renting a property. Failure to submit the required deposit will result in the disconnection of your water service. Upon full payment of your final billing, a refund cheque of the charged amount will be issued.

Billing

Sturgeon County utility customers are billed bimonthly. All utilities customers now have Automatic Meter Readings installed and are no longer required to report their bi-monthly water readings. Any utility account remaining unpaid after the penalty date shall have a penalty of 2.5% added to the outstanding amount. All accounts, which remain unpaid after the 15th day of the month following the due date on your bill, shall be subject to utility service being discontinued. A reconnection fee of $25 plus all outstanding rates or charges must be paid in full before service is restored.

Payment Options

Utility account payments may be made in person during office hours at the County Centre, after office hours by the mail drop-off box located in front of the County Centre, by mail, telephone banking, Automatic Payment Plan, PC banking, or at most Canadian Financial Institutions.

For more information, contact Utilities Services at 780-939-4321 or 1-866-939-9303.