During the Canada Post labour disruption, some Sturgeon County services may be affected.
Some options are outlined below.
Utility Bills – November bills available December 3. Payment due date is December 31, 2024.
Utility and Waste Management Services customers who receive paper utility bills by regular mail may or may not be affected depending on the duration of the labour dispute. Despite the Canada Post labour dispute, Utility accounts must still be settled by the due date of December 31, 2024.
Utility customers already enrolled in e-billing will receive their invoice as they normally do via email. Utility customers signed up for pre-authorized debit do not need to take any action. November utility bills will be available on December 3, with the regular due date due of December 31, 2024.
Sign up for e-billing now!
It is not too late to sign up for e-billing for the November bill.
To ensure you don’t miss your utility bill, Sturgeon County offers electronic billing (e-billing) for utility account holders. The service is free, convenient, and easy to sign up. Submit the online application form and look for a confirmation email from us. Once you have signed up, you will receive an email with your utility invoice attached once it has been generated. E-bills will arrive in your inbox every month.
Paying Your Utility Bill
Utility customers who receive a paper bill have several options to find out, and pay, their current balance.
- Visit County Centre in person to pay cash, cheque, money order, debit or credit card.
- Call the County Centre at 780-939-432. Staff can access the amount owing on your account. You can pay by credit card over the phone.
- Email utilitybilling@sturgeoncounty.ca to have your invoice emailed to you during the labour dispute.
- Use the drop box at County Centre for cheques or money orders. Please do not leave cash.
- Pay through online banking. Be sure to select Sturgeon County Utilities, then enter your full 8-digit account number, but do not include the decimal.
Visit the Accounts, Billing & Rates webpage for more details on how to pay your utility bill and avoid late fees.
Alternative Land Use Services (ALUS)
The Alternative Land Use Services (ALUS) Sturgeon Program Annual Payments and Establishment payments is expected to be distributed in the next 2-3 weeks. Residents who are signed up to receive it through electronic financial transfer (EFT) payments will receive their payment as scheduled. For those who are not set up for EFT, Agriculture Services will reach out to these residents with options.
Planning and Development permits and applications
Where there is a legislated requirement to notify by mail, the provisions of the Public Notification Bylaw or Land Use Bylaw apply. Sturgeon County staff will post notifications on the County Website at Development Permit Notices or Public Notices – Sturgeon County . When reasonable, staff may hand deliver notices required under the Municipal Government Act or use alternative electronic mail.
Residents and business owners can still apply for permits and applications in person at the Planning & Development desk at County Centre, 9613 100 Street, Morinville, AB T8R 1L9 or by emailing pandd@sturgeoncounty.ca.
Bylaw Enforcement
Where there is a requirement to notify by mail staff may hand deliver notices or use alternative electronic mail.
General News
Bookmark our homepage for all your County news or download our Sturgeon County App on IOS or Android. You can also sign up for our weekly e-newsletter, published most Fridays. Be sure to follow us on our social media accounts.
For more information on staying connected with Sturgeon County visit, sturgeoncounty.ca/subscribe.
County Connections
The mailout of the Fall 2024 issue of County Connections will be delayed until after the Canada Post service disruption is resolved.
