Broadband

Fast and reliable internet service is very important to Sturgeon County residents and businesses. In a 2023 survey, 72% of survey respondents in the County rated it as an essential need and another other 17% rated it as very important.

Getting the level of service needed can be challenging outside of urban areas like Edmonton and St. Albert. Sturgeon County has been working with Internet Service Providers (ISPs) to improve service in the County, and in some areas built a fibre network right to homes and businesses. Fibre service offers unparalleled speed, reliability, and security at a price comparable with urban service.

Blue fibre optics

Current Subscribers

Internet Service Providers

There are a number of Internet Service Providers (ISPs) that provide internet services in Sturgeon County. Here is the list of current ISPs that are in the County, where to find more information about their services, and who to call if you need assistance or are having problems with your internet.

For wireless services, distance from a provider’s tower is a major factor in speed and reliability. For assistance in locating ISPs with towers near you, contact the County at broadband@sturgeoncounty.ca or call (587) 200-4051. Please include your address or legal land description.

Albertacom
  • Offers wireless internet service from towers throughout much of the County
  • Offers fibre service to subdivisions, hamlets, and business parks in the southwest area of the County
  • For more information: www.albertacom.com
  • For assistance or reporting problems: (780) 496-7658 or info@albertacom.com
Clearwave Broadband Networks
  • Offers wireless internet service from towers throughout much of the County
  • Offers fibre service to subdivisions, hamlets, and business parks in the southwest area of the County
  • For more information: www.clearwave.ca
  • For assistance and reporting problems: (780) 669-9283 ext 3 or support@clearwave.ca
MCSNet
  • Offers wireless internet service from towers throughout much of the County
  • Offers a high-speed wireless internet service near select towns in the County (Gigair)
  • For more information: www.mcsnet.ca
  • For assistance and reporting problems: (780) 645-4417 or customerservice@mcsnet.ca
Northern Lights Fiber
  • Offers fibre service to subdivisions, hamlets, and business parks in the southwest area of the County
  • For more information: www.lightupsturgeon.ca or online chat via website
  • For assistance and reporting problems: (888) 236-2947
Shaw Communications
  • Offers cable-based internet in portions of the Sturgeon Valley, portions of Cardiff, Hewitt Estates, and CFB Edmonton
  • For more information: www.shaw.ca
  • For assistance and reporting problems: online chat via website, Facebook Messenger or Whatsapp
Starlink
  • Offers Low Earth Orbit (LEO) satellite-based service throughout Sturgeon County
  • For more information: www.starlink.com
  • For assistance and reporting problems: Through the Starlink app
Telus Communications
Xplore
  • Offers wireless internet service from towers throughout much of the County
  • Offers a geosynchronous satellite service for locations otherwise without service
  • For more information: www.xplore.ca
  • For assistance and reporting problems: (866) 841-6001 or support@xplore.ca
Green lawn with various red and orange flags and spraypaint, indicating utilty lines underground

If You Have Fibre Services

If You Are Moving

If you’re moving, please contact your ISP to have their equipment removed. If you have fibre there is also a small Optical Network Terminal (ONT) box that needs to stay with the home or business, as it is an important part of the fibre network and is owned by Sturgeon County. If someone is moving into the home, they will not be able to subscribe to a fibre service if the ONT is missing.


Potential Fibre Resellers

Sturgeon County, in partnership with Canadian Fiber Optics Corporation (CFOC) operates an open access fibre network in areas of the County. Internet Service Providers can sign up to be a Retail Service Provider and market internet services to homes and businesses with fibre access.

Business Model

Retail Service Providers are able to market services to fibre connected homes and businesses in the County. The choice of which services to provide and the cost of those services is at the discretion of the Retail Service Provider. A portion of subscriber payments must be remitted to CFOC in return for operating the network, and in turn CFOC remits a portion of that payment to the County as part of the return on investment to the County for the network.

Contact Us

If you are interested in being a Retail Service Provider, please contact the Sturgeon County Broadband Team.
Call: (587) 200-4051.
Email

Sturgeon County offices will be closed on March 29 and April 1 for Good Friday and Easter Monday. Offices will re-open April 2 at 8:30 a.m.

Scroll to Top