Strike Preparedness: Possible Canada Post Service Disruption

Utility and Waste Management Services customers who receive paper utility bills by regular mail may or may not be affected depending on the duration of a possible labour dispute. Utility accounts must still be settled by the due date of June 31, 2025.

Utility customers already enrolled in e-billing will receive their invoice as they normally do via email. Utility customers signed up for pre-authorized debit do not need to take any action. May utility bills will be available in early June, with the regular due date due of June 31, 2025.

Sign up for e-billing now!

It is not too late to sign up for e-billing for the May bill.

To ensure you don’t miss your utility bill, Sturgeon County offers electronic billing (e-billing) for utility account holders. The service is free, convenient, and easy to sign up. Submit the online application form and look for a confirmation email from us. Once you have signed up, you will receive an email with your utility invoice attached once it has been generated. E-bills will arrive in your inbox every month. 

Paying Your Utility Bill

Utility customers who receive a paper bill have several options to find out, and pay, their current balance.

• Visit County Centre in person to pay cash, cheque, money order, debit or credit card.
• Call the County Centre at 780-939-4321. Staff can access the amount owing on your account. You can pay by credit card over the phone.
• Email utilitybilling@sturgeoncounty.ca  to have your invoice emailed to you during the labour dispute.
• Use the drop box at County Centre for cheques or money orders. Please do not leave cash.
• Pay through online banking. Be sure to select Sturgeon County Utilities, then enter your full 8-digit account number, but do not include the decimal.

Visit the Accounts, Billing & Rates webpage for more details on how to pay your utility bill and avoid late fees.

Where there is a legislated requirement to notify by mail, the provisions of the Public Notification Bylaw or Land Use Bylaw apply. Sturgeon County staff will post notifications on the County Website at Development Permit Notices or Public Notices – Sturgeon County  . When reasonable, staff may hand deliver notices required under the Municipal Government Act or use alternative electronic mail. 

Residents and business owners can still apply for permits and applications in person at the Planning & Development desk at County Centre, 9613 100 Street, Morinville, AB T8R 1L9 or by emailing pandd@sturgeoncounty.ca. 

Where there is a requirement to notify by mail staff may hand deliver notices or use alternative electronic mail during a possible service disruption.

Property tax notices will be in the mail soon and payments will be due Monday, June 30, 2025. Despite the Canada Post service disruption, property taxes must still be paid by the due date.

Bookmark our homepage for all your County news or download our Sturgeon County App on IOS or Android. You can also sign up for our weekly e-newsletter, published most Fridays. Be sure to follow us on our social media accounts. 

For more information on staying connected with Sturgeon County visit, sturgeoncounty.ca/subscribe.