Broadband Strategy

Fast and reliable internet service is very important to Sturgeon County residents and businesses. In a 2023 survey, 72% of survey respondents in the County rated it as an essential need and another other 17% rated it as very important.

Getting the level of service needed can be challenging outside of urban areas like Edmonton and St. Albert. Sturgeon County has been working with Internet Service Providers (ISPs) to improve service in the County, and in some areas built a fibre network right to homes and businesses. Fibre service offers unparalleled speed, reliability, and security at a price comparable with urban service.

Blue fibre optics

Project Questions

We know many people will have questions about the project and eligibility. Below is a list of questions and answers to help you learn more about the project.

Common Questions
What is the purpose of this project?

Sturgeon County continues our goal to bring fibre optics to residents and businesses. The enhanced speed and reliability will allow users to utilize their internet in a much more productive way for business and personal use. The rollout will begin in the southwest portion of the county.

We know many people will have questions about the project and eligibility. Below is a list of questions and answers to help you learn more about the project.

Email us with any additional questions you may have.

What will it cost me to have the fibre installed?

If you are on the fibre service route (Core Service Area), the County will pay for the installation. It will be up to the homeowner to decide on an internet service provider and pay the subscription fees.

If you are not on the fibre service route (Extended Service Area), you can choose to pay for the installation to your house.

How fast will the service be?

Subscribers will see minimum speeds of 100 megabits per second (mbps).

If you wish to compare this level of service with what you currently have, you can take the CIRA Internet Performance Test, which is a quick and easy test of your Internet connection speed.

How will the fibre be installed throughout the County?

A conduit will be installed underground using a combination of ploughing, narrow trenching and Horizontal Directional Drilling, depending on the type of terrain or obstacle encountered.

After the conduit is coupled and is one continuous run, a fibre optic line will be blown through the conduit, which will then be spliced together to create one continuous fibre optic line. Most construction will occur on County or Provincial road rights-of-way, only drops to homes will go on private property.

Please be patient with the equipment and crew, as they are doing their best to work as quickly as possible while respecting the land and residents.

Will the County make money from this?

The County will receive a portion of subscription fees, but the main focus for the County is to improve quality of life for residents and create a more competitive business environment.

Will it make my TV and internet streaming faster?

Fibre can consistently handle more users and more data at higher speeds than other broadband services. In the future, fibre will be able to hit speeds of up to 10 gigabits per second. Fibre is also more reliable than other broadband services.

Are fibre optics secure?

Yes, fibre optic networks are more secure than other services.

  • Traditional copper wire emits electrical signals that can be picked up with special listening equipment.
  • Wifi signals can also be compromised.

Optical fibre is immune to electrical interference and has zero electrical emissions. A fibre connection must be interrupted to intercept a signal, which is easily detectable.

Who will provide my internet service?

The following internet service providers will have access to the County’s network. You can choose to sign up with any one of them.

Please note: Sturgeon County is not affiliated, associated, endorsed, sponsored, or officially connected with the brands featured, mentioned, or referenced in the Internet Service Providers listings. All brands represented are the registered trademarks of their respective owners. The use of any name is for identification and reference purposes only and does not imply an association with the brand. Sturgeon County does not endorse any of their products or services.

If you have any concerns, please contact us via email.

Who will own the fibre line?

The County will own the fibre line.

Why not just use Starlink?

Starlink is a great option for many residents, but it has limitations.

  • It requires a significant up-front investment and is costly to subscribe.
  • Starlink cannot offer the speed and reliability of fibre.
  • Starlink is not a permanent solution to address broadband in the County due to its portability (e.g. you can move and take the equipment with you.
How much will it cost the County?

The County is investing $7.55 million in phase 1. A second phase that includes the rest of the County will be considered by Council in 2022.

How was the route chosen?

Primarily by the most cost-effective way to bring fibre to the subdivisions, businesses and communities, with consideration for environmentally sensitive areas. Where there were two paths to get to the same place, the path with more service locations was chosen.

When will the fibre be installed to my property?

Installation of Phase 1 will be completed by the end of 2022.

Where can I get more information regarding this project?

We will continue to update the County website with information on the broadband project including construction timelines and information.

If you have questions about the broadband initiative that are not addressed here, please email us.

Current Subscribers

There are a number of Internet Service Providers (ISPs) that provide internet services in Sturgeon County. Here is the list of current ISPs that are in the County, where to find more information about their services, and who to call if you need assistance or are having problems with your internet.

For wireless services, distance from a provider’s tower is a major factor in speed and reliability. For assistance in locating ISPs with towers near you, contact the County at broadband@sturgeoncounty.ca or call (587) 200-4051. Please include your address or legal land description.

Albertacom
  • Offers wireless internet service from towers throughout much of the County
  • Offers fibre service to subdivisions, hamlets, and business parks in the southwest area of the County
  • For more information: www.albertacom.com
  • For assistance or reporting problems: (780) 496-7658 or info@albertacom.com
Clearwave Broadband Networks
  • Offers wireless internet service from towers throughout much of the County
  • Offers fibre service to subdivisions, hamlets, and business parks in the southwest area of the County
  • For more information: www.clearwave.ca
  • For assistance and reporting problems: (780) 669-9283 ext 3 or support@clearwave.ca
MCSNet
  • Offers wireless internet service from towers throughout much of the County
  • Offers a high-speed wireless internet service near select towns in the County (Gigair)
  • For more information: www.mcsnet.ca
  • For assistance and reporting problems: (780) 645-4417 or customerservice@mcsnet.ca
Northern Lights Fiber
  • Offers fibre service to subdivisions, hamlets, and business parks in the southwest area of the County
  • For more information: www.lightupsturgeon.ca or online chat via website
  • For assistance and reporting problems: (888) 236-2947
Shaw Communications
  • Offers cable-based internet in portions of the Sturgeon Valley, portions of Cardiff, Hewitt Estates, and CFB Edmonton
  • For more information: www.shaw.ca
  • For assistance and reporting problems: online chat via website, Facebook Messenger or Whatsapp
Starlink
  • Offers Low Earth Orbit (LEO) satellite-based service throughout Sturgeon County
  • For more information: www.starlink.com
  • For assistance and reporting problems: Through the Starlink app
Telus Communications
Xplore
  • Offers wireless internet service from towers throughout much of the County
  • Offers a geosynchronous satellite service for locations otherwise without service
  • For more information: www.xplore.ca
  • For assistance and reporting problems: (866) 841-6001 or support@xplore.ca
Green lawn with various red and orange flags and spraypaint, indicating utilty lines underground

If You Have Fibre Services

If You Are Moving

If you’re moving, please contact your ISP to have their equipment removed. If you have fibre there is also a small Optical Network Terminal (ONT) box that needs to stay with the home or business, as it is an important part of the fibre network and is owned by Sturgeon County. If someone is moving into the home, they will not be able to subscribe to a fibre service if the ONT is missing.

Potential Fibre Resellers

Sturgeon County, in partnership with Canadian Fiber Optics Corporation (CFOC) operates an open access fibre network in areas of the County. Internet Service Providers can sign up to be a Retail Service Provider and market internet services to homes and businesses with fibre access.

Business Model

Retail Service Providers are able to market services to fibre connected homes and businesses in the County. The choice of which services to provide and the cost of those services is at the discretion of the Retail Service Provider. A portion of subscriber payments must be remitted to CFOC in return for operating the network, and in turn CFOC remits a portion of that payment to the County as part of the return on investment to the County for the network.

Contact Us

If you are interested in being a Retail Service Provider, please contact the Sturgeon County Broadband Team.
Call: (587) 200-4051.
Email

Sturgeon County offices will be closed Monday, February 19 for Family Day. Offices will re-open Tuesday, February 20 at 8:30 a.m.

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